Shipping Policy for Canada & US

1. Shipping Zones and Rates:

• Canada: We offer shipping to all provinces and territories within Canada.

• • Shipping rates are calculated based on the destination province and the weight/size of the package.

• United States: We ship to all states within the contiguous United States.

• • Shipping rates are calculated based on the destination state and the weight/size of the package.

2. Shipping Methods:

• • Standard Shipping: Estimated delivery within 5-7 business days.
  • Expedited Shipping: Estimated delivery within 2-3 business days.
  • Express Shipping: Estimated delivery within 1-2 business days.

3. Shipping Charges:

• • Shipping charges are calculated at checkout based on the selected shipping method and the destination address.

4. Free Shipping:

• • We offer free standard shipping on orders over a certain purchase threshold.
  • The threshold for free shipping may vary based on promotional offers and seasonal campaigns.

5. Processing Time:

• • Orders are typically processed within 1-2 business days after payment verification.
  • During peak seasons or sales events, processing times may be slightly longer.

6. Order Tracking:

• • Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.
  • You can track the status of your order using the provided tracking number on our website or through the designated carrier’s website.

7. International Shipping:

• • At this time, we do not offer international shipping outside of Canada and the United States.

8. Shipping Restrictions:

• • Certain items may be subject to shipping restrictions due to size, weight, or regulatory requirements.
  • We do not ship to P.O. boxes or APO/FPO addresses.

9. Shipping Carriers:

• • We partner with reputable shipping carriers such as Canada Post, FedEx, UPS, and USPS to ensure reliable and timely delivery of your orders.

10. Shipping Liability:

• • Once the package has been handed over to the carrier, we are not liable for any delays, damages, or lost packages. However, we will assist you in resolving any issues with the carrier to the best of our ability.

11. Shipping Address Accuracy:

• • It is the responsibility of the customer to provide accurate and complete shipping information at the time of checkout. We are not responsible for any delays or misdeliveries due to incorrect address information provided by the customer.

12. Shipping Updates:

• • We strive to keep you informed about the status of your order through timely email notifications, including order confirmation, shipping confirmation, and delivery updates.

13. Returns and Exchanges:

• • Please refer to our Returns & Exchanges Policy for information on returning or exchanging items purchased through our website.

14. Contact Information:

• • If you have any questions or concerns regarding our shipping policy, please don’t hesitate to contact our customer service team for assistance. We are here to help!