Refund and Returns Policy

At YYCcricket.com, we strive to ensure your complete satisfaction with every purchase. If, for any reason, you are not entirely satisfied with your order, we offer a straightforward return policy to make the process as seamless as possible. Please read the following terms carefully:

1. Return Window: Goods must be returned within 7 days UNUSED from the date of delivery.
2. Condition of Return: The goods must be returned in the same condition in which you received them. This means they should be unused, undamaged, and in their original packaging. Bats that are pre machine knocked are not eligible for return.
3. Return Shipping: All returns must be shipped back to YYCcricket.com at your own cost and risk. We recommend using a trackable shipping method to ensure the safe return of your items.
4. Return Authorization: Before returning any items, please contact our customer service team to obtain a return authorization number. This number must be included with your return shipment to expedite processing.
5. Refund Process: Once we receive your returned items and verify their condition, we will process your refund within 1 business days. Please note that refunds will be issued to the original payment method used for the purchase.
6. Exclusions: Certain items may not be eligible for return or may be subject to additional conditions. Please refer to our product listings or contact customer service for specific information regarding the return eligibility of your items.
7. Damaged or Defective Items: In the rare event that you receive damaged or defective items, please contact us immediately to arrange for a replacement or refund. We may require photographic evidence of the damage or defect to expedite the resolution process.
8. Non-Returnable Items: For hygiene and safety reasons, certain items such as used protective gear or customized products may not be eligible for return unless they are defective or damaged upon arrival.
9. Final Sale Items: Items marked as final sale or clearance are not eligible for return or exchange unless they are defective or damaged upon arrival.

• Policy Updates: YYCcricket.com reserves the right to update or modify this return policy at any time without prior notice. Any changes will be effective immediately upon posting to our website.

By making a purchase on YYCcricket.com, you acknowledge and agree to abide by the terms of this return policy. If you have any questions or concerns regarding returns, please don’t hesitate to contact our customer service team for assistance.